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Term of Services

Dear Visitor,

THIS IS A LEGALLY BINDING AGREEMENT. If you disagree with these Terms of Service,  please do not use or access our website.

For purposes of this Agreement,  “Visitor”, “User”, “Customer”, “You” OR “Your” means the Customer or User.    “We”, “Our”, “Us”, or “Company”  means:   www.matrixstream.com which is owned by MatrixStream Technologies, Inc.

Please read our Terms of Service (i.e. “Agreement”) before accessing or using our website; ordering products; or using any services located on our website. Note: When you register as a Customer or use our website,  you are agreeing to all terms and conditions contained within our Terms of Service.  Also included within our Terms of Service is our Intellectual Property Policy.  In order to view our Privacy Policy, please read it here.  Our Privacy Policy supplements our Terms of Service and tells you how we collect and use your personal information.

All of our rules and policies will be published on our website from time-to-time, and we reserve the right to change terms at any time.  These terms and conditions apply to all users of our website and services, including but not limited to: users; visitors; customers; vendors; and advertisers.

Website Usage and Access

www.matrixstream.com  is the leading vendor of HD streaming technology over the Internet IPTV incorporating what we call “MatrixCast” which we designed to work on any unmanaged broadband or 4G/LTE wireless network.  We want to revolutionize the way our clients watch T.V.

Your business is important to us, but we have a duty to our customers; visitors; and company from unethical or illegal behavior when it comes to accessing or viewing our website.  The following rules and restrictions apply:

You may not : (a) down, copy, or transmit any or all of content on our website without our Company’s written permission or consent;  (b) use data mining, robots, or similar data extraction methods; (c) manipulate or otherwise display our Content by using framing or similar navigational technology; (d) register, subscribe, unsubscribe, or attempt to register, subscribe, or unsubscribe any person, user, company, or other person for a product or service unless you have their permission to do so;

(d) deconstructing, disassembling, dissect, or dismantle any programming or code found on our website; and  (e) using our website or its content other than for its intended purpose,  including but not limited to: defamation; harassment; stalking; abusive or threatening behavior; or any behavior that might violate the substantial rights (such as rights of privacy) of others.

Users, Customers, and Visitors are prohibited from interfering with or infringing upon our website security; or otherwise abusing our system resources; services; or networks that may be connected or accessed to our website.  Website usage is strictly for any legal or lawful purpose.

Intellectual Property Rights and Licensing

Each customer and visitor is granted a worldwide, non-exclusive, non-sublicensable, and non-transferable license to use our website, products, and services.  Visitors and Customers may review, read, display, or print pages from our website for their own personal use as provided within this agreement, but our property and content must not be: republished; sold; rented; licensed; duplicated; displayed; or otherwise copied, used, or exploited for any  commercial purpose.

“Content” (defined) on our website includes and is not limited to: pictures; illustrations; graphics; text; photos; videos; audio (MP3); and/or any and all recorded digital media;  coding; programming; trademarks; marks; service marks; logos; slogans; or any other intellectual property belonging to MatrixStream Technologies, Inc.

Content, products and/or  services provided to customers on the www.matrixstream.com website is for informational purposes only, and is to be used solely for your own use, under the Terms of this Agreement.

Software and licenses issued with software for our IPTV products is limited to one customer only, and it may not be: sold, assigned, nor transferred, unless with prior written permission from a Company representative.

Registration

Visitors can read and browse our website without registering for an account,  but as a condition to using certain aspects of the website, you may be required to register for a free account. Only one account is allowed per customer. Upon creating an account, you warrant that you are over the age of eighteen (18), and are providing us with correct and complete registration information, such as: user name; e-mail address; password; and billing information. It is your responsibility to keep registration information up-to-date and confidential.  If you fail or refuse to take these measures, it may be a breach of these Terms which may result in the termination of your account.

www.matrixstream.com  reserves the right to refuse registration of, or cancel a username at any time.  You understand and agree that you are  responsible for activity on your account, and in the event you believe your account security has been breached agree to immediately contact our customer service department either via email, or phone.

We reserve the right to refuse service to any person; revise, supplement, or modify content on our website; and reserve the right to implement changes with or without notice to you. It is your responsibility to make sure these Terms of Use are in compliance with all laws, rules and regulations that might apply to you, and your right to access the our website is revoked where these Terms of Use are prohibited.

Cancellations

You may terminate your account at any time by contacting customer service in writing via here.    In the event you terminate your account, you will be liable and responsible for any and all outstanding costs and fees related to your account.

Intellectual Property

You understand and agree that any Content you access on our website is at your own risk, and you agree to accept full responsibility for any damages or losses to you or any other party. We do not warrant or promise that Content found on our website will always be correct or current.   “Content” includes and is not limited to:  location information; video, audio, or media clips; comments; information; data; text; photographs; graphics; code; programming; and any interactive features generated, provided, or otherwise made accessible by or through our website.

Legal Notice: We retain all rights, title and interest to Our own website and Content which is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws.  You promise not to infringe upon those rights, and to abide by and agree to all applicable copyright and trademark laws; copyright notices;  logos; service marks; and any restrictions contained in any content contained within our website.

Rules of Conduct

Visitors and Customers agree not to use our website or services for any improper, illegal, or restricted purpose.   Harassment, bullying, obscenities, pornography, bigotry and violence is strictly prohibited.  You must not use our website in any way that causes, or may cause, damage to our website or impairs its availability or accessibility; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

Customer Service

If you need to contact us about products or services located on our website;  status of an order;  your account or account security; please email,  call, or write to us as follows:  Email for all sales, billing, inquiries, and order fulfillment here.  For Premium customers, we are available between 9 a.m.  – 5:00 p.m. PST. Response time is within 24 hours.

Guarantees

We offer a one year limited guarantee from time of purchase on all of our hardware products. An extended warranty is available at an additional cost.

Termination

We reserve the right to terminate access to all or any part of our website or services at any time, with or without notice to you.  You can cancel your account at any time by following the instructions provided on our website:  www.matrixstream.com. All conditions contained within this Terms of Use Agreement shall survive termination, including, without limitation,  warranty disclaimers, indemnity,  limitations of liability, and choice of law provisions.

Warranty Disclaimer

OUR WEBSITE AND CONTENT ARE PROVIDED “AS IS” WITHOUT REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.

www.matrixstream.com DOES NOT REPRESENT OR WARRANT THAT OUR WEBSITE OR ITS CONTENTS WILL MEET YOUR REQUIREMENTS OR THAT THEIR USE WILL BE UNINTERRUPTED OR ERROR FREE.

You agree to release us from any and all liability related to content accessed through our website. We make no warranty or representation regarding content you access ; or services; and we will not be responsible for the correctness, copyright compliance or legality of material contained within the website.

Indemnification

You agree to defend, indemnify, and hold harmless www.matrixstream.com our owners, employees, officers, and representatives from all losses, costs, actions, claims, third party claims, damages, expenses (including reasonable legal costs and fees) or liabilities, that might arise involving your use or misuse of, or access to:  our website; services; content; URL; links; violations of these Terms of Use; or infringement by you, or any third party using  your account, of any intellectual property or other right of any person or entity.

Product Disclaimer

We shall not be liable or responsible for any injury, loss, and/or damages, resulting from  your operating; using; installing; handling; or running any program; apps; or services from our Company or website. This may include and is not limited to:  content; programs; and/or apps.

We disclaim any and all liability, and you warrant to release Us, our owners; employees; agents; and representatives from any and all liability or responsibility whatsoever.

Limitation of Liability

YOU UNDERSTAND AND AGREE THAT YOU ARE ASSUMING ALL RESPONSIBILITY AND RISK FOR USING OUR WEBSITE AND ITS CONTENT.  IN NO EVENT SHALL www.matrixstream.com OR ANY OF ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS OR REPRESENTATIVES BE LIABLE FOR ANY INCIDENTAL, INDIRECT, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING DAMAGES FOR LOSS OF PROFITS, INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) IN CONNECTION WITH ANY CLAIM, LOSS, DAMAGE, ACTION, SUIT OR OTHER PROCEEDING ARISING UNDER OR OUT OF THESE TERMS OF USE, INCLUDING WITHOUT LIMITATION YOUR USE OF, RELIANCE UPON, ACCESS TO, OR EXPLOITATION OF THIS WEB SITE, THE CONTENT OR ANY PART THEREOF, OR ANY RIGHTS GRANTED TO YOU HEREUNDER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER THE ACTION IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR OTHERWISE.

IN ANY EVENT, THE TOTAL MAXIMUM AGGREGATE LIABILITY UNDER THESE TERMS OF USE OR THE USE OR EXPLOITATION OF ANY OR ALL PART OF THIS WEB SITE OR THE CONTENT IN ANY MANNER WHATSOEVER SHALL BE LIMITED TO FIFTY ($50.00) USD.  SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Force Majeure

You understand and agree that we are not responsible for any delay or failure to perform regarding our website, products, or services, to the extent that a delay or failure is caused by fire, flood, explosion, strike, labor unrest, riot, embargo, act of civil or military authority, accident, acts or omissions of carriers, act of God, or other such contingencies beyond Our control. Use of our website and services is at your own risk.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws  of the State of California,   excluding  conflict of law provisions.  Any and all disputes regarding these terms shall be resolved in a professional and business-like manner, absent resolution, disputes shall be resolved by binding Arbitration, located in  San Mateo County,  California,  with the parties agreeing to share the cost and choice of a third party Arbitrator.  The prevailing party shall be entitled to reimbursement of any and all costs and fees, including but not limited to attorney’s fees.

If any provision of this Agreement is deemed unenforceable, or invalid, the unenforceable or invalid provision shall be deemed modified to the least extent necessary to become legal and enforceable and no other provisions affected thereby.

 

CONTACT

You may contact www.matrixstream.com here.

 

Effective Date: 6/23/2015

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